ConnectionsGRP Technology Allows Billing and Payments via SMS and WhatsApp
ConnectionsGRP, which helps properties digitize and personalize the internal and external guest communication journey, says its platform in the Connections collection of communications solutions is finding rapid acceptance in the hospitality/timeshare sector.
ConnectionsGRP strategically works to provide resorts with the ability to offer full conversational texting when owners and guests have a text or WhatsApp© dialog with hotel and/or resort staff. This seamless incorporation into a resort’s existing technology increases operational and communication efficiencies by reducing calls to owners regarding their loans or dues, while at the same time prioritizing frictionless owner communications.
Having the communication totally automated and employing SMS Texting or WhatsApp reduces the labor cost it takes to have the owners or members engage and pay dues.
Among the top names in Hospitality Technology using the Connections platform is SPI Software, the leading provider of software systems and resort management solutions for timeshare resort developers and operators. The new Connections platform is fully integrated into SPI’s advanced timeshare-focused application software, enabling automated text communications concerning the processing of owners’ dues and loans, as well as options for payment methods.
ConnectionsGRP worked with SPI strategically to enable each of SPI’s resort clients to send invoices and reminders via text, which is a tremendous saving to the resort in terms of the printing of documents, envelopes, and postage, as well as administrative fees.
“One client who, in 2018, used USPS Snail Mail, Email Notification, and short coded text reminders brought in 69% of the overall billed amount. Over the next five months using a text platform (November to March) this client was able to collect 86% of Member dues in full. The first run in 2019 using Connections technology, brought in 79% of the dues surpassing 2018 by 10%. As of December 31st, Client was able to bring in 83% of the dues in less than 60 days resulting in additional cash of approximately $900,000,” stated Anthony Link, CEO of ConnectionsGRP.
ConnectionsGRP invites any company that wants to effectively engage their guests in a smart, meaningful way to schedule a demo of the Connections Omni-Channel solution to learn more about integrating voice, text, and chat over any existing communication system.
View published press release here